Revitalise Daily — Terms and Conditions

Last updated: 5 November 2026

Please read these Terms and Conditions before using our website or placing an order.

1. About us and these terms

1.1. This website, www.revitalisedaily.com.au, is operated by Revitalise Daily, ABN 18 617 272 081 (“we”, “us” and “our”).

1.2. These Terms and Conditions govern your use of our website and purchases made through it. By placing an order, you agree to the terms presented to you at checkout.

1.3. Our Privacy Policy, Delivery Policy and Returns Policy should be read alongside these terms. If those policies conflict with these terms, they will be interpreted consistently with applicable law.

1.4. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Website information and product use

2.1. We take reasonable care to ensure our website information, product descriptions and prices are accurate. Occasionally, errors or omissions may occur. We will correct these as soon as practicable.

2.2. Product images are illustrative. Packaging may change, but products supplied must match their description and meet applicable consumer guarantees.

2.3. Information on our website is general information and is not a substitute for personalised medical advice. Always follow product directions and consult an appropriate healthcare professional if you have questions about whether a product is suitable for you.

2.4. We may temporarily suspend website access for maintenance, security or technical reasons. This does not affect our obligations relating to orders already accepted.

3. Accounts and acceptable use

3.1. You may purchase using the checkout options available on our website, including guest checkout where offered.

3.2. You must provide accurate and current contact, payment and delivery information.

3.3. If you create an account, keep your login details secure and notify us promptly if you suspect unauthorised access.

3.4. To place an order, you must be at least 18 years old and legally able to enter into a contract. A parent or legal guardian must place orders on behalf of a minor.

3.5. You must not use the website for unlawful purposes, submit fraudulent orders, upload malicious software, interfere with website security or infringe another person’s rights.

3.6. We may suspend or close an account where reasonably necessary to address fraud, unlawful activity, security risks or a material breach of these terms. Where practicable, we will explain the reason and provide an opportunity to resolve the issue. Account closure does not remove rights relating to existing purchases.

4. Orders and stock availability

4.1. Placing an order is an offer to purchase the selected products. An automated order acknowledgement confirms receipt of your order but does not, by itself, constitute acceptance.

4.2. We accept your order when we send a dispatch confirmation or notify you that it is ready for collection, where collection is offered.

4.3. We may decline an order for reasonable grounds, including unavailable stock, unsuccessful payment, suspected fraud or a genuine pricing or listing error. We will notify you and promptly refund any payment collected for an order we cannot fulfil.

4.4. Adding products to your cart does not reserve stock or pricing.

4.5. If a product becomes unavailable after you order, we will contact you to arrange a refund or an alternative you agree to. We will not substitute products without your agreement.

4.6. You may request cancellation before dispatch. Contact us as soon as possible, as orders may be processed quickly. If an order has already been dispatched, our Returns Policy and your statutory rights apply.

5. Prices and payment

5.1. Prices are displayed in Australian dollars and include GST where applicable, unless clearly stated otherwise.

5.2. Delivery charges and any other applicable charges are disclosed before you complete checkout.

5.3. Available payment methods are displayed at checkout. Payments are processed through third-party payment providers and are subject to their applicable terms.

5.4. Price changes apply to future orders and do not retrospectively change the price of an accepted order.

5.5. If we identify a genuine pricing error affecting your order, we will contact you promptly. We will not charge an additional amount without your agreement. Where we cannot fulfil the order at the displayed price, we will arrange an appropriate resolution consistent with Australian Consumer Law.

6. Delivery

6.1. Delivery locations, options, charges and estimated timeframes are described in our Delivery Policy and displayed at checkout where applicable.

6.2. Delivery estimates are not guaranteed dates unless expressly stated. We will take reasonable steps to notify you of material delays and assist with delivery issues.

6.3. Please check your delivery address carefully. If an incorrect address results in additional reasonable delivery costs, we may ask you to pay those costs before arranging redelivery.

6.4. If you authorise a parcel to be left unattended, the carrier may leave it in accordance with that authority. This does not exclude our responsibility for incorrectly delivered goods or other obligations that cannot lawfully be excluded.

6.5. Contact us if your order is missing, damaged or incorrectly delivered so we can investigate and arrange an appropriate resolution.

7. Returns, refunds and consumer guarantees

7.1. Our products come with guarantees that cannot be excluded under Australian Consumer Law.

7.2. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7.3. These rights apply to full-price products, sale products and promotional gifts.

7.4. Please contact us with your order details and a description of the issue. We may request reasonable evidence of purchase and photographs where helpful, but your statutory rights are not conditional on having the original packaging or reporting a problem within a fixed 15-day period.

7.5. Where a product is confirmed to have a fault covered by consumer guarantees, we will reimburse reasonable return postage costs.

7.6. Statutory refunds will not be restricted to store credit. Where practicable, refunds will be processed to the original payment method unless another method is agreed.

7.7. Change-of-mind returns are separate from statutory remedies and are subject to any voluntary conditions stated in our Returns Policy. Customers are responsible for return postage for approved change-of-mind returns unless we agree otherwise.

8. Privacy

8.1. We handle personal information as described in our Privacy Policy, including information used to process orders, provide customer support and operate our website.

8.2. Please refer to our Privacy Policy for information about service providers, access and correction requests, and privacy enquiries.

9. Cookies and similar technologies

9.1. Our website uses cookies and similar technologies to support functions such as shopping carts, account access, analytics and advertising, as described in our Privacy Policy.

9.2. You can manage cookies through your browser settings and any consent controls offered on our website. Disabling some cookies may affect website functionality.

9.3. Where consent is required by applicable law, we will obtain it before using the relevant technology.

10. Gift cards and promotional codes

10.1. Purchased gift cards and free promotional discount codes are different products and may have different conditions.

10.2. Purchased gift cards will remain valid for at least three years from supply unless a lawful exception applies. Their expiry date and relevant conditions will be clearly disclosed.

10.3. Unless otherwise lawfully disclosed, unused purchased gift card balances remain available until expiry. Gift cards are not ordinarily redeemable for cash, except where required by law.

10.4. Promotional codes are subject to their advertised validity period, eligible products, minimum spend and usage limits. A promotional code has no cash value.

10.5. Please keep gift card and promotional codes secure. Contact us promptly if you suspect loss, theft or unauthorised use so we can investigate.

11. Intellectual property and reviews

11.1. Website content is owned by or licensed to us. You may use it for personal shopping purposes, but must not reproduce or commercially exploit it without permission, except as permitted by law.

11.2. Reviews must reflect genuine experiences and must not contain unlawful, misleading or abusive content.

11.3. By submitting a review, you grant us a non-exclusive, royalty-free licence to reproduce it for product information and marketing, subject to applicable privacy requirements. We may make minor formatting or spelling corrections but will not change its meaning or misrepresent your experience.

11.4. We may remove reviews that breach these requirements. We do not remove reviews solely because they are negative.

12. Marketing communications

12.1. We send promotional emails and SMS where we have your consent or another lawful basis permitted under applicable marketing laws.

12.2. You may unsubscribe at any time using the instructions in the message or by contacting us. We will action unsubscribe requests within five working days.

12.3. Unsubscribing from marketing does not prevent us from sending necessary transactional messages about your orders or account.

13. Liability and governing law

13.1. We remain responsible for obligations and liabilities that cannot lawfully be excluded. Nothing in these terms limits your rights under Australian Consumer Law.

13.2. These terms are governed by the laws of Victoria, Australia. This does not prevent you from relying on mandatory protections or pursuing remedies in a court or tribunal available to you under applicable law.

14. Changes and contact details

14.1. We may update these terms to reflect changes to our business, services or legal obligations. The current version and its update date will be published on our website.

14.2. Updated terms apply prospectively. The terms applicable when an order was placed continue to govern that order unless a change is required by law or agreed with you.

14.3. For questions about these terms, orders or returns, contact [INSERT CUSTOMER SUPPORT EMAIL].

15. Sales, promotions and free gifts

15.1. We may offer sale prices, discount codes, bundles, free gifts or free shipping. Each promotion is subject to its advertised period, eligibility requirements and clearly disclosed exclusions.

15.2. Unless otherwise stated, promotional times are Melbourne, Australia time, including daylight saving where applicable. Orders must be successfully placed within the promotional period to qualify.

15.3. An “up to” discount refers to the maximum discount available on eligible products. Other products may have a lower discount or no discount.

15.4. Unless expressly stated otherwise, promotional discount codes cannot be combined with other discount codes or applied on top of sale prices. Advertised gifts and free shipping can apply to sale purchases where the qualifying conditions are met.

15.5. Unless otherwise stated, qualifying spend is the product subtotal in a single order after discounts, including GST where applicable, and excluding delivery charges and gift card purchases. Paying with a gift card does not reduce the qualifying product subtotal. Separate orders cannot be combined.

15.6. Full-price products count towards qualifying spend unless specifically excluded from the gift promotion. Exclusion from a sale discount does not automatically mean exclusion from gift eligibility.

15.7. Unless otherwise advertised, each qualifying order receives one of each applicable gift. Gifts are cumulative only where expressly advertised as such.

15.8. Gifts are available while the advertised gift allocation lasts. Any required steps to claim a gift and any variation in gift flavours or colours will be disclosed with the offer.

15.9. If a gift becomes unavailable, we will update the promotion as soon as practicable. If an order has already qualified for a gift we cannot supply, we will contact the customer to agree on a suitable substitute or another appropriate resolution.

15.10. Gifts cannot ordinarily be exchanged for cash or customer-selected alternatives. This does not affect statutory rights relating to those gifts.

15.11. Unless otherwise advertised, free shipping applies to standard delivery to eligible Australian addresses. Any delivery exclusions will be disclosed before checkout. Express shipping is not included unless stated.

15.12. Promotions do not ordinarily apply retrospectively to earlier purchases. This does not affect rights relating to incorrectly charged prices or other statutory remedies.

15.13. Sale products remain covered by Australian Consumer Law. Refunds are calculated using the amount actually paid for the returned goods.

15.14. For an approved change-of-mind return that reduces the order below a gift threshold, we may request the associated unused gift be returned. We will not impose a gift-return condition or deduction that restricts a statutory remedy.

15.15. We may correct genuine promotional errors. Where an error affects an existing order, we will contact the customer and arrange an appropriate resolution. We will not retrospectively remove an agreed promotional benefit from an accepted order except as permitted by law or agreed with the customer.

16. Black Friday 2026 promotion

16.1. The promotion runs from 7:00 am AEDT on Tuesday 10 November 2026 until 11:59 pm AEDT on Thursday 19 November 2026.

16.2. The following discounts apply to eligible products:

• Balanced+: 20% off
• Sodium+: 25% off
• Creatine+: 30% off
• Kids: 15% off

16.3. Pouches are excluded from sale discounts and remain full price. Their purchase value counts towards gift thresholds.

16.4. Qualifying orders receive the following cumulative benefits:

16.5. Customers reaching the highest tier receive up to $89 in free gifts, plus free shipping. The advertised gift value excludes the value of shipping.

16.6. Thresholds apply to a single order after discounts, excluding delivery charges and gift card purchases. One set of qualifying gifts is available per order, while the advertised gift allocation lasts.

16.7. Section 15 applies to this promotion. Nothing in these promotional terms limits rights under Australian Consumer Law.